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Frequently Asked Questions

  • Where are the kites made?

    We’ve worked really hard to find likeminded manufacturers that believe in top quality and ethical manufacturing. We have amazing factories in Vietnam and China that produce various components for us. They are then assembled and packed right here in NZ by us!

  • What is your commitment to sustainability?

    Thank you for asking. We take our environmental footprint very seriously. Click here to find out more.

  • How long til my kite arrives?

    Your kite is typically delivered within 2-5 business days within New Zealand. For rural addresses, please allow an extra 1-3 working days for delivery. Tracking details will be emailed to you within 24 hours of placing your order.

    If you are ordering from outside of New Zealand, shipping is generally between 3-14 days. Tracking details will be emailed to you.

  • What is your return policy?

    In the unlikely event that your kite is faulty, let us know and we will exchange it. In the even less likely situation that you don’t like your kite (sob) get in touch, send it back within 30days and we will refund it - no questions asked.

    Click here for more info.

  • What are the shipping costs?

    In New Zealand we offer a flat shipping rate of $6.90

    Our international shipping rates are calculated by weight, currently to AUS it cost around $35 (gulp). If interested, send us an email and we can send you the current rate. Customers are liable for any import taxes and customs fees within their country.

  • What age are the kites suitable for?

    We think children aged between 3 - 8 years of age get the most out of kites. In saying that, we have had a retiree buy one for her and her husband (goals) and just try to keep the dads from “having a quick turn”. The handle has been made so even the smallest hands can hold it comfortably.

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Meet Lofty

"We wanted to make a guilt-free gift for children to enjoy. By mixing sustainable practices with fun designs, we can ensure our kites are made to last"

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Follow us on Instagram

@lofty.kites